Zara apparel manufacturing and retail case study solution

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Zara apparel manufacturing and retail case study solution

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Here is my email regarding customer service: Customer Service issue Last Name: When she called the csv rep advised that since the order just shipped she cannot apply the code. You would think with just a large order you honor it.

Please advise if you can issue the credit otherwise we will refuse the order and go elsewhere. Thank you her mother. Their reply; Hello Samantha, Thank you for reaching out to us!

We truly understand the importance of wanting to get the best price and save when we can. We are so sorry for any inconvenience. Thank you kindly for your reply, I will have my daughter refuse the delivery and have it return to you. I thought your company was more customer friendly than this.

I guess Forever 21 really does not need any business. Your company must be doing well. I will be sure to spread the news to other mothers that Forever 21 is not a customer friendly store to order from. BWalton August 30, at I will not encourage anyone to purchase their merchandise on line….

I felt disrespected and not valued as a long time customer. Gary serrano August 14, at Full of favoritism everywhere and not to mention all the safety hazards everywhere, no steel toe boots, pallets everywhere, palletjacks everywhere and not to mention how hard it is for them to pay you if you get hurt, they will find a way to blame it on you.

Do i even have to bring up how many times they have stole designs from other companies. This is a perfect example of the rich getring richer and the poor just keep gettinf poor, while they sit on their billions, their workers the ones that actually helped them get rich are undervalued and definetly underpaid, but its ok.

So I asked to speak to manager, to which he put me on hold and then came back and said manager is busy and is requesting my call back.

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This is appalling customer service. How could a customer not remain on hold at customers own request!! So I ended the call with no resolution. I refused to give him myI came to your website to try and call someone in corporate headquarters and I called the only I found only to be directed to a call center in Manila.

When I asked to lady in Manila to please provide me with a for corporate headquarters in the US she gave me same Please provide me with a phone number for someone working for your corporation in the US.

Jennifer Perrini August 1, at They alert me that my package was delivered, but when i returned home there was no package at my home.

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I contacted customer service and they began a trace of my missing package with Fed Ex, I even spoke to Fed Ex to describe my home and its surroundings, this was now a month ago. Customer service is unhelpful and reads me the same scripted response every time.

Why am I penalized for not received my order. Christina Burns August 1, at 7: Every time I go all I do is solution of zara retail and supply chain management.

Explore. Explore Scribd Bestsellers. 4 HBS ZARA CASE STUDY Manufacturing have to forecast the demand to avoid risks in their inventory. Often, manufacturing Documents Similar To zara case study solution. Skip carousel. carousel previous carousel next.

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Zara apparel manufacturing and retail case study solution

Pankaj Ghemawat; Jose Luis Nueno Iniesta; Save; Share; an apparel retailer from Spain, which has set up an extremely quick response system for its ZARA chain. The FIFA World Cup was the 21st FIFA World Cup, an international football tournament contested by the men's national teams of the member associations of FIFA once every four years.

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